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On-site service is customer proximity

WE ARE HERE FOR YOU.

Our on-site service offer accompanies you throughout the entire life cycle of our products. In the planning phase, during implementation and in operation.

Integrating our measurement technology into complex production structures together with you is part of our understanding of service. The shortest project planning phases, deadline pressure, reduction of downtimes, etc. mean that there is not always enough time available to deal with the complex subject of process measurement technology and its handling.

Our expert, experienced application technicians support you with on-site service for the system integration of our products as well as implementation, training, maintenance and repair.

    • Charging rates for services

Our on-site calibration saves you production downtime. We calibrate your force and displacement sensors, RESISTOMAT®, DIGIFORCE® systems, digital indicators and measuring amplifiers on or in your system.

  • Do you need to fulfil the ISO 9001 requirements for test equipment monitoring?
  • Do you not want to dismantle your machines and systems for calibration?
  • You cannot shut down machines and systems for days for calibration?
  • Do you expect calibration to take place when production processes allow?

The burster on-site calibration service offers you the unique possibility of calibrating your system under your production conditions. Although our speciality in on-site calibration is load cells in a range from 1 N to 200 kN. As burster is also a manufacturer, you can use the on-site calibration certificate for measuring equipment monitoring in accordance with ISO 9001 and IATF 16949. In almost all situations, we will find a way to calibrate your sensor and, if necessary, your display measuring device on site. If possible, we dismantle the sensor and calibrate with the mobile burster force measuring device to an accuracy of up to max. 50 kN compressive force. Alternatively, the calibration can be carried out in the machine.

The burster on-site calibration certificate includes

  • Examination of your test or measuring equipment
  • Carrying out a calibration with traceable reference standards
  • Documentation of the calibration on a calibration certificate
  • Labelling of the calibration items with calibration number and date
  • Adjustment of the amplifiers or indicators (by arrangement)

We also calibrate "third-party" sensors and measuring chains, i.e. sensors or sensors including indicators. However, we should discuss this in advance so that we can prepare the adapter part suitable for your sensor and our calibration equipment in good time. Please make an appointment to minimise travel costs and protect the environment.

From countless service assignments, we have learnt that production hindrances or interruptions are often due to a lack of knowledge or uncertainty in handling measurement technology.

With our customised training packages, we ensure that your employees can integrate and operate our products smoothly.

All training courses are structured and participation is confirmed with a certificate.

We offer the following training courses:

  • Sensor technology
  • Force-displacement measurement technology
  • ForceMaster 9110
  • Devices from the DIGIFORCE® family
  • Devices from the RESISTOMAT® family
  • and many more

The training content can be developed to suit specific technical requirements.

Examples

  • Commissioning engineer
    Fieldbus connections, parameterisation & configuration, evaluation
  • Maintenance technician
    Maintenance, parameterisation & configuration, operation
  • Production personnel
    Application-related operation

We supply precise and complex measurement technology that can be integrated into a wide range of control environments. So that you can start your production quickly and reliably, we support your commissioning engineers on site during integration.

We assist you in establishing the fieldbus connection, connecting the data transmission, setting up the protocols and adapting the device configuration.

Do you rely on measurement technology to achieve consistently reproducible results in testing and production? Our on-site service will be happy to support you if you want to optimise your processes and change the settings on your measurement technology.

We are also happy to provide you with sensors and devices for trials and tests to support your individual goals in the best possible way.

Example 1:
You want to check the anliegend of your motors. We support you in selecting the suitable measuring system and professionally integrating the selected sensor into the test bench so that correct and reliable measurement results are delivered.

Example 2:
You want to shorten your cycle time. We optimise device settings, accelerate process evaluation or shorten data transfer times. We also lend you equipment so that you can reliably select measurement ranges and measurement technology in advance of an adjustment.

Example 3:
You are using a press and want to monitor the process. We determine the force curve and the suitable sensors and evaluation devices on site.

We are there for you to monitor the processes on your hand lever presses safely and documentably with our products.

  • Smooth retrofitting: We install the necessary sensors and measurement technology for you.
  • Optimised processes: We support them during implementation.
  • Reliable results: We train your production and maintenance personnel.
  • Maximum availability: We calibrate regularly on your premises.

Service Pack 1: Installation of sensors and ForceMaster on a hand lever press that is to be equipped with process monitoring.

Service Pack 2: Implementation of a process-monitored hand lever press and training on sensors & ForceMaster.

Service Pack 3: Maintenance and calibration of a process-monitored hand lever press. We will be happy to provide you with a quote. The prices depend on the number of units. To minimise the impact on the environment and travel costs, please make an appointment.

We install process monitoring on the following hand lever presses for you:

  • Mäder EP500-40
  • Mäder VK500-40
  • Mäder EP750-40
  • Mäder VK750-40
  • Mäder APZ-1
  • Mäder APZ-2
  • Other manufacturer models can also be retrofitted by arrangement.

burster accepts no liability or warranty claims for parts provided by the customer, even if these have been mechanically processed by burster.

YOU CAN REACH OUR SERVICE TECHNICIANS
BETWEEN 8 AND 17 O'CLOCK

+49 7224 645-54 or by e-mail service@burster.de

Service request

You can use the contact form to process your calibration or repair enquiry quickly and efficiently. Enter your enquiry and all the necessary information in the form below and benefit from a shorter processing time, as our specialist department can easily allocate your request and process it quickly. Thank you very much!

Note: Express processing available on request for a fee.

Privacy notice:

You can only submit the form once all mandatory fields have been completed and you have agreed to the privacy policy. Your data will be transmitted in encrypted form. Information about the contact form, the data collected, and your right of withdrawal can be found in our privacy policy.

Further links

Remote support

Fast help - direct and digital
Our remote support brings the burster service directly to you: fast, efficient and location-independent. Find out more now and get direct support!

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Remote support

Sensor 4.0

The smart solution
By scanning the label on your device or sensor, you receive all suitable documents, product specifications and useful information directly!

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Sensor 4.0

Accreditation

Tested quality you can trust
burster is officially accredited - a strong sign of precision, reliability and the highest standards. Find out more about our certification here.

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Accreditation

YouTube tutorials

Know-how simply explained
Our YouTube tutorials show you step by step how to use burster products optimally. Compact, easy to understand and available at any time.

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YouTube tutorials