Your all-round carefree package - our service
As a manufacturer with over 60 years of experience and expertise in comprehensive measurement technology solutions and sensor signal processing systems, our aim is to offer you perfect service. The burster service team provides you with personalised support even after your purchase. Our technicians are on hand quickly and reliably to install our measurement technology in your production structures, support you with maintenance and train your employees in the safe handling of devices and systems. In the event of repairs or after-sales advice, we provide you with competent and goal-orientated support. Please use the service enquiry form for a smooth enquiry.
Our services. Your advantage. Right from the start. In every phase.
We offer a 24-month guarantee for our repairs, just like our new appliances!
Another plus for you:
Cleaning, adjustment and firmware updates are an integral part of every repair.
We are also committed to supporting you as quickly as possible with every repair, which is why we offer to repair your products on an express basis or to bridge production downtimes with loan devices.
We are happy to collect and deliver your devices, sensors or measuring systems.
Please address your devices and sensors that you need to send to us for repair to:
burster präzisionsmesstechnik gmbh & co kg
Customer service department
Talstr. 1 - 5
76593 Gernsbach - GERMANY
If you have any queries or returns, you should have all the device data to hand if possible. With the exact type designation and serial number, we can source information immediately.
Even after you have purchased our products, we will not leave you alone. Our team of experienced service specialists is always available to answer any questions you may have about implementation, repair and smooth operation. You will find an operating manual or installation instructions for sensors for our products on our homepage. These documents contain all the necessary information. If you have any further questions, please do not hesitate to contact us.
Service questions about our products:
You can reach our service technicians between 8 a.m. and 5 p.m. by telephone on +49-7224-645-53 or by direct contact via e-mail.
As soon as display and evaluation units that are not equipped with a burster TEDS function are to be connected to your sensor, compensation is absolutely essential for correct display of measured variables or correct output scaling.
You are welcome to commission us with the compensation of sensor and indicator/measuring amplifier, for which we will provide you with a traceable compensation protocol. We are happy to consider individual adjustment requests. This means that your measuring system is immediately ready for use and you save valuable time.
Benefit from the many years of experience of our service team. We will get your application back on track.
If you should notice defects in one of our products or if the long-term use of our measurement technology in your production has worn out the product, we will support you with our competent repair service. Send us the product - we will repair it for you as quickly as possible.
If you have any questions about the operation of a device, we are of course at your disposal - by e-mail, on the phone or with our remote support.
QM standards require the regular calibration of your measuring and testing equipment if it is used in quality-relevant processes. The purpose of this requirement is to ensure that measurements are always correct and to control the risk of incorrect measurements. As the user, you must define test/calibration intervals. Although the following factors, for example, play a role:
- Costs for recall and rework compared to regular calibration
- Stress (operating time per day, mechanical stress, wear and tear)
- Operating conditions (temperature, dirt, humidity)
- Stability of the test equipment's measurement results based on previous calibrations (history)
- Required measurement quality
- Applicable standards
As a manufacturer of sensors and systems for sensor signal processing, we have many years of experience with the ageing behaviour of our products. Please refer to the following overview for our recommendations:
1. Re-calibration (new sensors / new measuring devices)
after 12 months
2. Re-calibration (new sensors / new measuring devices)
after 12 months
Torque sensors (max. validity of a calibration)
26 months (DIN 51309)
Load cells (max. validity of a calibration)
26 months (ISO 376)
Calibration should be renewed after every repair, adjustment, overload or damage! Take the opportunity to examine the calibration interval after each calibration! If the measuring behaviour remains stable, the calibration interval can be extended if necessary.
Our Sensor 4.0 service offers you the possibility of accessing the important documents directly on your product via a QR code. Data sheets, operating instructions, test reports and calibration documents are available to you at any time directly on the system.
Our YouTube channel offers you many tutorials and how-to videos that you can use to answer questions about the use and operation of our products. This is where we make our expertise available to you online - always active and always accessible.
Service request
You can use the contact form to process your calibration, on-site service or repair enquiry quickly and efficiently. Enter your enquiry and all the necessary information in the form below and benefit from a shorter processing time, as our specialist department can easily allocate your request and process it quickly. Thank you very much!
TO SEND IN DEVICES OR SENSORS FOR REPAIR, PLEASE USE THIS ADDRESS:
burster präzisionsmesstechnik gmbh & co kg
Customer Service Department, Talstr. 1-5, 76593 Gernsbach - GERMANY
If you have any queries or returns, please have all the device data to hand if possible.
With the exact type designation and serial number, we can source information immediately.
